What should I do if I have long-standing, repeat customers who insist on paying with checks or money orders, even after I explain the benefits of electronic payments and offer suggestions?

We know this may happen occasionally, and if you accept checks or money orders from these customers a reasonably small percentage of the time, this will not be a violation of the new payments policy. However, we will not allow abuse of the new policy and will be watching for sellers who accept a significant amount of prohibited payments. Remember also, you can refuse to accept these payment methods. If the buyer doesn't pay, you can file an unpaid item (UPI) complaint. Buyers who insist on paying with these prohibited payment methods in a UPI claim will lose the claim and will not be allowed to leave negative feedback.

How ProPay Plans to Leverage Its Position in eBay Transactions

(September 29, 2008) ProPay Inc., the only third-party payment processor chosen by eBay Inc. to handle transactions under its new all-electronic payment policy, says it is looking to the arrangement for big growth but hasn’t yet worked out any projections for how much volume it will generate. “We see this as a growth opportunity,” says Greg Pesci, executive vice president of business strategy for Orem, Utah-based ProPay. “It’s ready to scale.”

What Pesci and Bryce Thacker, executive vice president for sales and marketing, are looking to “scale” is a payment-processing product that will be integrated into eBay’s checkout process, so that buyers won’t leave the eBay site. It will offer eBay sellers a merchant account on which they can accept credit and signature-debit cards, along with an encrypted card reader that works with ProPay’s virtual terminal for card-present transactions. Pesci and Thacker say pricing will be a transparent discount rate plus a transaction fee. Exact pricing, they say, will be established by late October, when the new eBay policy on electronic payments goes into effect (Digital Transactions News, Sept. 16).

ProPay’s product will include two levels of service, dubbed eAuction and eAuction Pro, though eAuction will be offered first, followed by Pro within a couple of months. The former is aimed at smaller sellers, includes basic card processing for eBay sales only, and carries a $24 annual fee. Rebate credits are available for sellers whose monthly volume equals or exceeds $3,000. Pro includes this plus electronic invoicing, a virtual terminal, and support for phone orders.

Ebay said in August it would no longer allow sellers to solicit or promote checks or money orders for payments after late October. In addition, it announced an electronic-payments program that requires processors to integrate their products with eBay’s checkout. This summer, it began talking to processors who are listed in its so-called acceptable-payments policy about becoming part of the program. This month, an eBay executive told Digital Transactions News ProPay, which has been handling eBay transactions for about eight years, and eBay’s PayPal unit were the only processors that were ready, though eBay is still talking to other processors and hopes to recruit several more.

Pesci and Thacker say the development effort to get ready was significant for ProPay, which is an independent sales organization for Wells Fargo & Co. Some two dozen staffers out a head count of about 125 worked on the project after eBay’s call came in July, they say. “We’ve been handling it internally, and there are still some things ongoing at the moment,” says Pesci. “It proved to be a significant commitment, but we feel good about having done it.”

Having electronic transactions on the giant online marketplace to itself—except for PayPal—should be worth a hefty boost in volume, but Pesci and Thacker say they haven’t yet been able to work out a projection. “It’s tough to tell at this time,” says Thacker. “We’ve had projections all over the board, though as a private company we probably wouldn’t release that.” Nor will ProPay reveal how many merchants it services or the break down in merchants between e-commerce and physical point of sale, though Thacker says “most of our work is in card-not-present transactions.”

Still, both men are mindful that eBay expects to bring on other processors. “That will be healthy for everyone,” Thacker says, though he adds that ProPay hopes to have the market to itself “as long as possible.”

What do you think? Will ProPay's volume increase dramatically? They are certainly in a position to benefit from eBay's business volume. Will sellers choose ProPay over PayPal as a form of protest to having to pony up more fees to eBay? Or will eBay buyers and sellers jump to a different venue, like OnlineAuction and CraigsList?

I know I will be watching the wires for new developments ... and for ProPay's pricing.

— Karen                     

ANTIQUE SIGNED SCHNEIDER FRENCH ART GLASS VASE WITH IRON MOUNT CIRCA 1920S. The glass body is mottled red-orange to yellow, and is mounted by iron, which to my eye resembles very moderne styled stick figures assending the sides of the vase. The design is Arts & Crafts in style with the hammered base, but also has an Art Deco & a very modern architectural element, with the simple & interesting criss cross design. Arms outstretched they climb...Anyway...this jewel has something for everyone, as I believe the design is as valid now as it was then. The vase is approx. 20 3/8"h X  9"(dia. top) X 5 1/2" (dia. bottom).